AI Builder, shipping in production

Christopher Kendrick

I build AI products that ship.

Full stack AI builder shipping live products with Lovable, the Claude API, and Claude Code. From customer facing SaaS to internal automation that runs every day.

See my workGet in touch
15+
AI builds shipped
4
Live products
7+
Automations in production
15+
Years in tech
Christopher Kendrick

About.

I am a Customer Onboarding Manager at Mews and an AI builder. For more than a decade I have led technical onboarding, training, and software implementation across the hospitality technology space, helping teams adopt complex Property Management Systems and turning messy, manual workflows into processes people can actually follow.

Over the past year I have put that same focus into building. I design and ship AI powered applications and automations end to end, from a Claude powered tool that drafts client follow up emails to scheduled agents that pull live data from Salesforce and Databricks and deliver risk digests and dashboards to leadership every morning. Outside of work I ship customer facing products too, including live platforms with authentication, databases, and payments.

I move quickly with modern AI tooling like Claude Code, the Claude API, and Lovable, I document what I build so others can use it, and I measure success by real outcomes: faster onboarding, cleaner data, and hours of manual work removed.

Impact.

20%

Faster onboarding at Mews through a structured delivery framework

60%

Go-live rate in under 30 days across the active portfolio

60%

Less training time, from 5 days to 2, at PurpleCloud Technologies

50%

Faster implementation cycles through process re-engineering

Featured projects.

Products people pay for, and AI systems that run every day inside a real business.

The Kenroe Collective

A suite of products I design, build, and ship end to end.

  • Events and Gatherings

    Live

    Plan the whole event in one place: invitations, RSVPs, vendor coordination, and the full run of the evening, orchestrated with editorial care.

    • React
    • Supabase
    • Lovable

  • Group eCards

    Live

    One card, one link, unlimited contributors. Everyone signs a shared group card that is revealed on the day. Live with paying customers.

    • React
    • Supabase
    • Payments
    • Stripe

  • The Workroom

    Live

    A production workspace with Kanban boards, tasks, and quiet accountability for work of every kind.

    • React
    • Supabase
    • Lovable

  • AI Resume Wizard

    Live

    An AI job search companion for resumes, cover letters, and applications that land.

    • AI
    • React
    • Stripe

AI at Work

AI engineering at Mews, a hospitality technology company

Lovable Applications

  • Mews Call Companion

    Live
    Flagship

    A Lovable application that pulls Gong call transcripts and uses the Claude API to draft personalized pre go-live client follow up emails, cutting manual drafting across a portfolio of 18+ onboarding projects. Cataloged as an approved asset in the NA Onboarding AI Innovation Repository.

    • Lovable
    • Claude API
    • Gong

  • Mews Handover Hub

    Live

    A second Lovable application to formalize the onboarding to customer success handover data. Build paused pending an SSO reauthentication on the Lovable workspace connector.

    • Lovable

Claude Automations and Agents

  • Daily Onboarding Health Check

    Live

    A scheduled Claude Code routine that runs every weekday, queries Salesforce for the full active portfolio, cross references genuine Outlook activity to filter out automated senders, scores every project against five risk rules, and delivers a single risk digest to Slack. Replaced manual daily portfolio review.

    • Claude Code
    • Salesforce
    • Outlook
    • Slack

  • Weekly Onboarding Report System

    Live

    A reusable Claude skill that pulls Go Live Support, Configuration, and On Hold data from Salesforce, cross checks against Databricks, applies pacing logic against a target, and outputs a formatted status report in Markdown and Word plus leadership talking points. Delivered weekly with no manual data pulling.

    • Claude Skills
    • Salesforce
    • Databricks

  • On Hold Queue Dashboard

    Live

    A scheduled task and HTML dashboard tracking on hold portfolio aging, revenue parked, and restart candidates, with a weekly metric, comparison, reason, and next steps update sent to leadership.

    • Automation
    • HTML
    • Slack

  • Daily Hygiene Dashboard

    Live

    A scheduled task and HTML dashboard covering portfolio KPIs and an onboarding cohort risk triage board, delivered automatically to Slack each morning.

    • Automation
    • HTML
    • Slack

  • Onboarding Cohort Status Skill

    Live

    A standalone Claude skill that reviews all active cohorts across Activation, Configuration, and Go Live Support against Salesforce, and flags blockers and at risk projects for weekly standup use.

    • Claude Skills
    • Salesforce

  • Regional Onboarding Report

    Live

    A live report system with canonical Salesforce and Databricks data definitions for a defined regional book of business, delivered weekly as a Word document by email.

    • Automation
    • Salesforce
    • Databricks

  • CLAUDE.md Context System

    Live

    A three tier context hierarchy, root, org, and per project, for Claude Code so role identity, tool ecosystem, pipeline data, and standing operational rules load automatically every session. Removes repeat context setting.

    • Claude Code
    • Prompt Engineering

  • Personal AI Coaching Dashboard

    Live

    Consolidated the prompts and tools from an eight station internal AI training program into one shareable HTML dashboard with search, one click copy, and a team contribution log. Built as the capstone for an internal AI training program.

    • HTML
    • Prompt Engineering

  • Flexkeeping Configuration Guide

    Live

    Converted a gated learning path into an eighteen page plain English Word and PDF guide covering the full setup workflow, a worked example, a common issues table, and a glossary, written for coworkers and clients with no hospitality or software background.

    • Technical Writing
    • Documentation

  • Training Completion Check Skill

    Live

    A Claude skill to pull training completion by account from Databricks tables. Currently blocked by a workspace level Databricks authentication migration.

    • Claude Skills
    • Databricks

  • AI Innovation Repository

    Live

    Documented and catalogued team built AI assets, including the Call Companion and onboarding dashboards, into a shared Confluence repository for cross team visibility and reuse.

    • Documentation
    • Knowledge Sharing

Skills and tools.

  • AI & LLM

    • Claude API
    • Claude Code
    • Prompt Engineering
    • AI Agents
    • Claude Skills
    • RAG

  • Build & Frontend

    • Lovable
    • React
    • TypeScript
    • Tailwind CSS
    • shadcn/ui

  • Backend & Data

    • Supabase
    • PostgreSQL
    • Stripe
    • Salesforce
    • Databricks

  • Automation & Integrations

    • Slack
    • Gong
    • Outlook
    • Scheduled Agents

Resume.

A decade of technical onboarding and training leadership, now paired with hands on AI engineering.

Christopher Kendrick

Training and Onboarding Manager

kendrickchristopher@hotmail.com | (404) 358-0626 | linkedin.com/in/christopherbkendrick | christopherbkendrick.app | Concord, NC

Summary

Results-driven Training and Onboarding Manager with specialized expertise in Property Management Systems (PMS) and large-scale software implementations. Proven track record in architecting structured onboarding frameworks that accelerate system adoption and simplify complex technical workflows. Expert in leveraging AI-driven automation to optimize client lifecycles, improve data integrity, and enhance the end-user learning experience.

Skills

  • AI Workflow Automation
  • Technical Client Onboarding
  • Strategic Training Development
  • PMS Implementation and Integration
  • Portfolio Risk Management
  • Cross-Functional Team Leadership
  • User Adoption Optimization
  • Data-Driven Performance Analysis
  • Technical Documentation and Technical Writing

Experience

  1. Customer Onboarding Manager

    2024 to Present

    Mews PMS (Remote)

    • Orchestrate complex onboarding cycles for 10 to 20 concurrent accounts, directing training on Mews PMS navigation, guest billing, and financial reporting.
    • Drove a 20% reduction in onboarding duration, achieving a 60% go-live rate in under 30 days through the implementation of a structured delivery framework.
    • Configure mission-critical integrations with global partners including SiteMinder, Booking.com, Expedia, and QuickBooks Online.
    • Architected a three-tier context hierarchy for Claude Code (root, org, and project levels) to automate operational rule loading and standardize tool ecosystems.
    • Deployed an AI-powered Daily Hygiene Dashboard and On-Hold Queue Dashboard to track ARR, aging projects, and portfolio KPIs for leadership visibility.
    • Authoritative contributor to the NA Onboarding AI Innovation Repository, documenting internal AI tools for cross-functional team adoption.
    • Authored an 18-page plain-English Flexkeeping Configuration Guide, translating complex learning paths into accessible documentation for non-technical users.
    • Oversee a team of consultants to ensure rigorous property implementation standards and continuous process optimization.
    • Created and deployed additional AI tools and reports used daily by the Customer Success department.

  2. Training and Implementation Manager

    2018 to 2024

    PurpleCloud Technologies, Atlanta, GA (Remote)

    • Directed end-to-end software implementation and staff training for diverse hospitality portfolios, ensuring sustained post-launch support.
    • Achieved a 60% reduction in training time (from 5 days to 2) and accelerated implementation cycles by 50% through process re-engineering.
    • Delivered high-impact training programs for executive stakeholders and front-line staff via multi-channel delivery methods.
    • Standardized system configurations and managed complex integrations with industry-standard PMS platforms including Opera and Maestro.
    • Utilized Appcues Builder and performance analytics tools to identify and resolve user friction points, increasing software adoption rates.

  3. Systems Administrator and Senior Support Analyst

    2013 to 2018

    Amadeus, Atlanta, GA

    • Optimized technical support operations for Hotel SalesPro Enterprise users across the North American market.
    • Directed comprehensive hardware and software migrations, including large-scale fleet deployments of Dell XPS systems.
    • Managed regional IT infrastructure, overseeing servers, network security, and internal communication systems.
    • Provided expert-level troubleshooting for IDPMS and Brilliant PMPro software environments.
    • Awarded 2017 Top Performer distinction for the second-highest case resolution volume across the enterprise.

Additional Experience

  • Help Desk Support Analyst and Hardware Integration Specialist, Medquest Associates, Alpharetta, GA
  • Systems Administrator, Peoplenet, Inc., Atlanta, GA
  • Sales Support Representative and Point-of-Sales Specialist, PeopleNet, Inc., Atlanta, GA

Technical Proficiencies

AI and Automation
Claude Code, Lovable AI, Claude API, ChatGPT, Gemini, Glean AI, Clari Copilot
LMS and CRM
Salesforce, Databricks, Talent LMS, HubSpot, Zendesk, Gainsight
Project Management
Monday.com, Jira, Trello, Asana, Pivotal Tracker
Communications
Slack, MS Teams, Gong, Constant Contact, WebEx, Dialpad
PMS and Technical
Mews, Opera, Maestro, IDPMS, Brilliant, GitHub, Active Directory, Citrix, Cisco Meraki

Education

Bachelor of Science in Business Management (GPA 3.6), University of Phoenix, Atlanta, GA

Certifications

  • Mews PMS Onboarding Manager Certification
  • Value-First Onboarding (Appcues)
  • Salesforce Training (Amadeus)
  • Commercial Driver's License (Class A)
  • Public Key Infrastructure (PKI) Certification
  • Help Desk 2000/Support Certification
  • CompTIA A+ Certification

Cover letter.

Why I build, and what I would bring to your team.

Christopher Kendrick

Concord, NC | kendrickchristopher@hotmail.com | (404) 358-0626 | linkedin.com/in/christopherbkendrick | christopherbkendrick.app

Dear Hiring Manager,

I build AI tools that ship and get used. Over the past year I have designed and deployed live applications and automations that replaced hours of manual work, from a Claude-powered tool that drafts personalized client follow-up emails to scheduled agents that pull data from Salesforce and Databricks and deliver risk digests and KPI dashboards to leadership every morning. I care less about AI as a buzzword and more about the measurable outcome: faster onboarding, cleaner data, and fewer manual steps for the people around me.

That builder's mindset sits on top of more than a decade of experience leading technical onboarding, training, and software implementation in the hospitality technology space. At Mews, I orchestrate onboarding for 10 to 20 concurrent accounts and helped drive a 20 percent reduction in onboarding time and a 60 percent go-live rate in under 30 days by standardizing the delivery framework. Earlier, at PurpleCloud Technologies, I cut training time by 60 percent and accelerated implementation cycles by half. I know how to make complex software approachable for non-technical users, and I now use AI to do that at a scale I could not reach before.

What I would bring to your team is a rare combination: someone who understands the customer and the onboarding journey deeply, and who can also build the tools to improve it. I move quickly with modern AI tooling like Claude Code, the Claude API, and Lovable, I document what I build so others can adopt it, and I hold myself to real impact rather than activity.

I would welcome the chance to talk about how I can help your team ship better AI-driven experiences and onboarding outcomes. Thank you for your time and consideration.

Sincerely,

Christopher Kendrick

Get in touch.

Hiring, collaborating, or curious about shipping AI into production. Send a note and I will get back to you.

kendrickchristopher@hotmail.com